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Pepeto | Personal Information Protection Policy

Welcome to the privacy policy of Pepeto. This comprehensive document outlines the principles and practices we follow regarding the collection, processing, storage, and sharing of personal data, as well as the rights and options available to you as our valued client. By using our services provided on this landing page, you acknowledge and agree that your personal data may be collected and used in accordance with this policy. We are committed to maintaining the highest standards of data privacy and security and abide by all applicable legal frameworks, including those related to personal data protection and the use of cookies.

The purpose of this document is to ensure transparency in how we handle your personal information, describe the legal bases upon which we rely for processing your data, and inform you of the mechanisms through which you can access, correct, or delete any personal information we hold about you. We recognize that privacy is a fundamental right, and this policy is designed to ensure that your rights are respected and protected.

1. Collection of Personal Information

In order to provide our services effectively, we may collect and process various types of personal information. This may include, but is not limited to, your name, email address, phone number, mailing address, and any other information you voluntarily provide when requesting information about our service offerings, signing up for updates, or through other interactions on this website.

We may also collect non-personal information, such as browser type, operating system, and IP address, which is used for analytical purposes to help us improve our service and user experience. This non-personal information is not linked to your personal data.

All personal information is collected through secure means, utilizing industry-standard encryption and communication protocols to ensure that your data is protected during transmission and storage.

2. Legal Bases for Data Processing

The processing of your personal data by Pepeto is carried out in strict compliance with applicable privacy regulations. We ensure that such processing is based on one or more of the following legal grounds:

  • Consent: Where you have provided explicit consent to the collection and processing of your personal data. Consent can be withdrawn at any time, following the procedure outlined in the “Access, Correction, and Deletion of Your Personal Information” section.
  • Contractual Necessity: When the processing is necessary for the performance of a contract to which you are a party, such as providing you with the service you requested.
  • Legal Obligations: When the processing is necessary to comply with applicable laws, regulations, or legal procedures that govern data privacy and protection.
  • Legitimate Interests: When the processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.

Where appropriate and required by law, we adhere to data protection standards similar to those established under PDPA and other relevant legal frameworks, ensuring that your privacy rights remain safeguarded.

3. Use of Cookies and Similar Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and to collect data about how visitors interact with our site. These technologies allow us to understand usage patterns, improve functionality, and offer personalized content.

Cookies are small text files stored on your device that contain minimal information. We use both session cookies that expire after you close your browser and persistent cookies that remain for a specified period. The information gathered through these cookies is used solely for analytical and operational purposes.

You have the option to control the use of cookies at any time through your browser settings. However, please note that disabling cookies may impact your overall user experience on our site. For additional details about cookies and related data collection technologies, please refer to our detailed cookie information page available within our site structure.

4. How We Use Your Personal Information

The personal data we collect is used strictly for the purposes outlined in this policy. Specifically, we utilize your information to:

  • Provide, maintain, and improve the services offered on our website;
  • Respond to inquiries and provide support regarding our service offerings;
  • Send you updates, newsletters, and relevant information related to our services;
  • Conduct market research and data analysis, ensuring that our service improvements are in line with user needs;
  • Comply with legal obligations and enforce our terms and conditions.

We ensure that your personal information is not used for any purposes other than those specified here without obtaining your further consent or providing you with an adequate notice, as required by law.

5. Access, Correction, and Deletion of Your Personal Information

We believe in the right of every individual to have control over their personal data. Therefore, you have the right to request access to any personal information we hold about you and to obtain details regarding how your data is being used. At any time, you may also request the correction of inaccurate, incomplete, or outdated information.

In addition, if you wish to request the deletion of your personal data, we will process your request in accordance with applicable data protection laws, ensuring that the removal of data does not conflict with any legal, contractual, or operational requirements. Please note that certain data might be retained for predefined periods to fulfill legal obligations or safeguard our legitimate interests.

To request access to, update, or deletion of your personal information, please follow the established procedures available within your account settings or contact us through the appropriate channels as described on our website. Once verified, we commit to resolving your requests within a reasonable time frame in accordance with applicable law.

6. Retention Periods and Data Disposal

The length of time during which your personal data is retained varies depending on the purpose for which it was originally collected. We strive to retain personal data only as long as necessary to fulfill the purposes outlined in this policy and for the duration required by applicable laws and regulations.

Upon the expiry of the retention period or upon your request for deletion, your personal data will be securely deleted, anonymized, or destroyed using methods that prevent its further use or recovery, unless there is a legal obligation to retain such data for a longer period.

Regular audits and reviews of data retention practices are performed to continuously ensure that data is handled in accordance with current regulations and our internal policies.

7. Security of Your Data

The protection of your personal data is of utmost importance to us. We implement a range of advanced security measures, including encryption, secure access protocols, and regular security audits, to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

In the event of any data breach or security incident, we have established protocols to address the situation promptly, mitigate harm, and notify affected parties in accordance with applicable laws and regulations. Our dedicated security team continuously monitors potential vulnerabilities to ensure that your data remains secure.

While no system can guarantee absolute security, we continuously update our security practices and train our staff to adhere to the highest standards of data protection.

8. Disclosure of Your Information to Third Parties

Pepeto does not sell or rent your personal information to third parties for marketing purposes. Information may be shared with trusted service providers who perform functions on our behalf, such as data processing or customer support, provided that these third parties are contractually obligated to safeguard your data and only use it for specified purposes.

In circumstances where the disclosure of personal data is required by law or necessary to protect the rights, property, or safety of our users or others, we may share your information with the appropriate authorities. Any such disclosure is handled strictly in accordance with applicable legal standards.

9. International Data Transfers

In the course of providing our services, your personal data may be transferred to and processed in jurisdictions outside your local area. In such cases, we ensure that appropriate safeguards are in place to secure your data, including the use of contractual clauses, data protection agreements, and compliance with internationally recognized data protection standards.

We take all necessary measures to ensure that any cross-border transfer of personal information is conducted safely and in accordance with legal requirements, so that your data is afforded the same level of protection as within your home jurisdiction.

10. Updates and Amendments to Our Privacy Policy

We reserve the right to modify or update this privacy policy at any time in response to changing legal, technological, or business developments. Any amendments will become effective on the date specified as 2025-01-30. It is your responsibility to review this policy periodically so that you are informed of any changes.

Continued use of our services after such modifications constitutes your acceptance of the revised policies. If you do not agree to the changes made, we recommend that you discontinue using our services and, if necessary, request deletion of your personal data in accordance with the procedures outlined in this document.

11. Your Rights and How to Exercise Them

We firmly believe that transparency and trust are essential in our relationship with you. Accordingly, you have the right to:

  • Be informed about how your personal data is used and processed;
  • Access any of your personal data that we hold;
  • Request the correction or updating of your personal data if it is inaccurate or incomplete;
  • Request the deletion or removal of your personal data, where applicable;
  • Restrict or object to certain types of processing based on your preferences;
  • Receive a copy of your personal data in a structured, commonly-used, and machine-readable format.

To exercise any of these rights, please follow the procedures provided through our platform. Once your request is received and verified, we will take appropriate steps to accommodate your wishes, ensuring that all actions are in strict accordance with applicable data protection regulations.

12. Additional Measures for Data Protection

In addition to complying with all mandatory legal and regulatory data protection requirements, we have implemented additional operational measures designed to further ensure the safety and confidentiality of your personal data. These measures include:

  • Regular training and awareness programs for our staff regarding data privacy and security standards;
  • Continuous improvement and adaptation of our technical infrastructures to combat emerging cybersecurity risks;
  • Strict internal data usage policies and access controls to limit exposure of personal information;
  • Robust incident management protocols designed to identify, report, and address any potential breaches promptly.

We believe that such comprehensive measures contribute to a secure digital environment and significantly mitigate risks related to unauthorized access or data loss.

13. Compliance with Data Privacy Laws

Pepeto is dedicated to full compliance with all applicable data privacy laws and regulations, including those that govern the collection, processing, and storage of personal data. While operating in multiple jurisdictions, we adhere to the locally applicable legal standards that emphasize transparency, fairness, and user autonomy in the handling of personal information.

In particular, we apply measures and procedures that are consistent with principles commonly found in modern data protection laws, ensuring that your data is handled responsibly and ethically. Our compliance efforts are continuously monitored and updated in response to evolving legal requirements.

14. Final Provisions

This privacy policy serves as a binding agreement between you and Pepeto regarding the collection, use, and protection of your personal data. We take pride in maintaining an open dialogue on matters of privacy and encourage you to reach out with any questions or concerns you may have about our practices.

Please remember that your privacy rights are paramount, and our commitment is to ensure that your personal information is processed transparently, securely, and responsibly. We appreciate your trust in us and will continue to strive to meet your expectations while complying with all relevant data protection laws.

As a final note, we advise you to review this privacy policy regularly to stay informed of any updates, ensuring that you fully understand how your personal data is managed. Your continued use of our services after any changes indicates your acceptance of the updated policy.